Privacy Policy

This Privacy Policy explains how EAKOM DOOEL Tetovo, operating publicly as EACOM (“EACOM”, “we”), processes personal data collected through this website (eacom.com). It applies to visitors and to individuals who submit information through the forms and enquiry channels available on this website.

Data Controller

The controller responsible for the personal data processed through this website is:

• EAKOM DOOEL Tetovo (public brand: EACOM)
• Želino, North Macedonia
• Contact: info@eacom.com

Personal Data We Process

This website processes personal data only where a visitor actively provides it. The categories of personal data processed include:

• Contact and enquiry forms: name, organisation, email address, telephone number, project or tender reference, and the message content you submit.
• Submitted attachments: documents uploaded through an enquiry form (for example, technical submissions, CVs or reference documents) for the purpose of reviewing your enquiry.
• Server and security logs: standard technical data such as IP address, browser type and timestamps, retained for website security and technical operation.
• Communication follow-up: records of correspondence where you contact us and we respond in relation to a project, tender, recruitment or procurement enquiry.

Purposes and Legal Bases

We process the personal data described above for the following purposes, on the following legal bases:

• Responding to enquiries and requests: to review and respond to project, tender, partnership, subcontracting, procurement, media and general enquiries. Legal basis: performance of a request taken at the individual’s initiative prior to a contract, and our legitimate interest in responding to communication directed to us.
• Recruitment redirection: where you follow a link to our careers portal, your application is processed by the relevant careers platform. We do not collect recruitment applications through this website.
• Procurement redirection: where you follow a link to our procurement portal, supplier and procurement interactions are handled by that platform.
• Website security and operation: processing of server and security logs to maintain availability, integrity and security. Legal basis: our legitimate interest in protecting the website and our legitimate interest in information security.
• External portal links: links to external EA Group platforms (such as procurement and careers) are provided for your convenience. Once you leave this website, your activity is governed by the privacy policy of the destination platform.

Processors and Service Providers

We use service providers that act as processors to operate this website:

• Website hosting and platform infrastructure: the Base44 platform provides hosting, database and form-processing infrastructure used to operate this website and to store enquiry submissions.
• Email delivery: a messaging provider may be used to deliver responses to registered enquiry channels.

We do not transfer personal data to advertising networks, marketing platforms or social-media tracking providers through this website. No such processing is configured on this website at the date of this policy.

International Transfers

Hosting and platform infrastructure may process data outside North Macedonia where the relevant service provider operates. Where this applies, personal data is processed under the terms agreed with the service provider for the operation of this website. We do not knowingly transfer personal data to any third country for tracking or marketing purposes.

Retention

We retain enquiry submissions and related correspondence for as long as necessary to respond to and document your request, and thereafter in line with our legitimate record-keeping obligations. Server and security logs are retained for a limited period determined by operational and security requirements. Submitted attachments are retained only for the period required to review and respond to the relevant enquiry, unless a longer period is required for documentation or legal compliance.

Your Rights

Depending on applicable law, you may have the right to:

• be informed about the personal data we process about you;
• access and obtain a copy of your personal data;
• request correction of inaccurate or incomplete personal data;
• request erasure of your personal data where there is no compelling reason to retain it;
• object to or restrict certain processing;
• withdraw any consent you have given, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

To exercise any of these rights, or to ask a question about how your personal data is handled, contact us at info@eacom.com. We will respond in line with applicable legal timeframes.

Competent Data-Protection Authority

You have the right to lodge a complaint with the competent data-protection authority for the territory in which you reside or where the alleged infringement occurred.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our actual processing or applicable legal requirements. The “Last updated” date above indicates when the policy was last reviewed. Please review this page periodically.

For any privacy-related enquiry, contact us at info@eacom.com.